Remote Closing Ops Specialist for Mortgage Brokers

Zippy; Annapolis (MD); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Equity in the company

Health coverage

Job summary

Zippy, a digital lender for manufactured home financing, seeks a Closing Operations Specialist – Broker to coordinate broker closings nationwide. You’ll be the central contact for brokers, settlement agents, and internal teams, ensuring timely closings and accurate final documents.

Role demands 2+ years closing experience in housing, strong communication, and the ability to manage multiple closings in a fast-paced, remote-first environment.

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Strong written and verbal communication skills, with a professional, courteous and responsive approach to broker and settlement partner relationships.

Responsibilities

• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late‑stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.

Skills

Loan closing experience

Mortgage brokers support

Communication skills

Detail oriented

Fast-paced environment

Autonomous

Education

Undergraduate degree or equivalent

Tools

Microsoft Office

Job description

Zippy, a digital lender for manufactured home financing, seeks a Closing Operations Specialist – Broker to coordinate broker closings nationwide. You’ll be the central contact for brokers, settlement agents, and internal teams, ensuring timely closings and accurate final documents.

Role demands 2+ years closing experience in housing, strong communication, and the ability to manage multiple closings in a fast-paced, remote-first environment.