Remote Closing Specialist — Mortgage Broker Operations

Zippy; North Carolina; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity in company

Remote work

Health coverage

FSAs

Training support

Paid time off

Wellbeing programs

Parental leave

No meeting Wednesdays

Slack community

Career growth

Job summary

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute broker closings for manufactured home loans. You will be the central contact for external mortgage brokers, settlement agents, and internal account executives, ensuring timely closings and accurate final figures.

You will guide borrowers through closing documents, oversee digital signing and remote online notarization, and deliver a positive final experience as borrowers complete financing for their manufactured

Qualifications

• Two+ years of loan closing experience in housing; manufactured housing experience appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions.
• Ability to review and balance final loan documents and settlement statements.
• Strong written and verbal communication with broker/settlement partners.
• Comfortable in a fast-paced environment evolving with technology.

Responsibilities

• Broker and Settlement Agent Support: act as central contact to resolve late-stage bottlenecks and keep closings moving forward.
• Coordinate Final Figures: balance final loan documents and settlement statements with title companies and settlement agents.
• Broker Relations: provide status updates and communicate outstanding closing requirements.
• Customer Experience: create a digital closing experience, guide borrowers through documents, facilitate remote notarization.
• Document Review: QA closing documents and coordinate corrections with internal teams and partners.
• Process Ownership: resolve issues and track outstanding items for post-close tasks.

Skills

Loan closing experience

Microsoft Office

Fast-paced environment

Broker/settlement liaison

Education

Undergraduate degree or equivalent

Tools

CRM software

Job description

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute broker closings for manufactured home loans. You will be the central contact for external mortgage brokers, settlement agents, and internal account executives, ensuring timely closings and accurate final figures.

You will guide borrowers through closing documents, oversee digital signing and remote online notarization, and deliver a positive final experience as borrowers complete financing for their manufactured