Remote Closing Operations Specialist – Broker Focus

Zippy; Yuma (AZ); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity

Remote-first

Health insurance

PTO

Parental leave

Wellbeing programs

Training & licensing support

Job summary

Zippy is seeking a Closing Operations Specialist – Broker to coordinate closings for our broker channel and act as the central contact for external mortgage brokers, settlement agents, and internal teams. You will guide borrowers through final closing documents, ensure accuracy, and support remote online notarization.

The role emphasizes strong communication, attention to detail, and a collaborative, fast-paced environment in a nationwide remote-first team.

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.

Responsibilities

• Broker and Settlement Agent Support: Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Broker Relations: Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Process Ownership: Proactively resolve closing issues, track outstanding items and facilitate post-close tasks in preparation for loan servicing.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Feedback and Improvement: Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows.
• Share Best Practices: Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience.

Skills

Closing experience

Broker coordination

Communication skills

Detail orientation

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Zippy is seeking a Closing Operations Specialist – Broker to coordinate closings for our broker channel and act as the central contact for external mortgage brokers, settlement agents, and internal teams. You will guide borrowers through final closing documents, ensure accuracy, and support remote online notarization.

The role emphasizes strong communication, attention to detail, and a collaborative, fast-paced environment in a nationwide remote-first team.