Remote Closing Operations Specialist (Broker Channel)

Zippy; Austin (TX); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equity for All

Remote Work

Health Coverage

Flexible Spending Accounts

Training & Licensing Support

Vibrant Slack Community

Innovative Work

Diversity & Inclusion

Leadership & Mentorship

Meaningful Impact

Job summary

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute broker channel closings. You will act as the main contact for brokers, settlement agents, and internal teams to ensure timely closings and accurate final documents, while guiding borrowers through digital closing steps including remote online notarization.

The role emphasizes creating a smooth digital closing experience and delivering a positive final financing outcome for manufactured home buyers.

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Quality-focused, highly attentive to detail and process-oriented.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology.

Responsibilities

• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements with title companies, escrow officers, or settlement agents, identifying discrepancies before finalization.
• Create an approachable digital closing experience, guide borrowers through closing documents, answer questions and facilitate remote online notarization.
• Review closing documents for accuracy and coordinate corrections with internal teams and settlement partners.

Skills

Loan closings

Mortgage broker support

Detail-oriented

Multi-tasking

Adaptability

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute broker channel closings. You will act as the main contact for brokers, settlement agents, and internal teams to ensure timely closings and accurate final documents, while guiding borrowers through digital closing steps including remote online notarization.

The role emphasizes creating a smooth digital closing experience and delivering a positive final financing outcome for manufactured home buyers.