Remote Clinical Triage RN: Patient Care Navigator

Your Health Organization; Columbia (SC); Remote; USD 65,000 - 90,000; Full time

Job summary

Your Health seeks an experienced Registered Nurse to provide telephone-based clinical triage for patients in our growing primary care practice.

The RN will assess symptoms remotely, determine appropriate level and urgency of care using approved protocols and nursing judgment, provide patient education, coordinate escalation to the appropriate provider or service, and document all calls and outcomes in the EMR.

Qualifications

• Current, unrestricted RN license in good standing.
• Minimum of three years of clinical nursing experience.
• Triage, telehealth or care coordination experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Receive and assess inbound patient calls regarding symptoms and clinical concerns.
• Apply approved evidence-based triage protocols and clinical judgment.
• Determine the disposition, including home-care guidance, telehealth, or urgent care.
• Recognize red-flag symptoms and escalate urgent or emergent concerns promptly.
• Coordinate with on-call providers and care partners as appropriate.
• Facilitate telehealth visits when indicated.
• Provide clear patient education and confirm understanding of instructions.
• Document the assessment, protocol used, and follow-up plan in the EMR.
• Conduct follow-up outreach to support continuity and resolution.
• Participate in quality review and root-cause analysis of adverse events.

Skills

RN licensure

Triage experience

Telehealth

Clinical judgment

Documentation

HIPAA compliance

Education

RN license

Tools

EMR systems

Job description

Your Health seeks an experienced Registered Nurse to provide telephone-based clinical triage for patients in our growing primary care practice.

The RN will assess symptoms remotely, determine appropriate level and urgency of care using approved protocols and nursing judgment, provide patient education, coordinate escalation to the appropriate provider or service, and document all calls and outcomes in the EMR.