Remote RN: Telephone Triage & Clinical Support

Call 4 Health; Sacramento (CA); Remote; USD 47,000 - 62,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse to join our 24-hour remote triage team. As an RN, you will evaluate patient needs by phone, apply established triage protocols, and document interactions in client EHR systems while supporting providers nationwide.

This remote role offers flexibility and collaboration with hospitals, clinics, and government agencies across states, with shifts in ET. You will triage, monitor, and educate patients on chronic disease management and

Qualifications

• Requires Associate's or Bachelor's Degree in Nursing.
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience working with two or more EHR platforms.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including medication refills, notification of critical results, and post-discharge follow-up coordination.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including monitoring vital signs and educating patients on chronic disease management.
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

Teamwork

Customer service

Communication

Documentation

Time management

Leadership

Education

Associate's or Bachelor's Degree in Nursing

Tools

EHR platforms

Job description

Call 4 Health is seeking an experienced Registered Nurse to join our 24-hour remote triage team. As an RN, you will evaluate patient needs by phone, apply established triage protocols, and document interactions in client EHR systems while supporting providers nationwide.

This remote role offers flexibility and collaboration with hospitals, clinics, and government agencies across states, with shifts in ET. You will triage, monitor, and educate patients on chronic disease management and