Remote Clinical Service Desk Analyst - 24/7 IT Support

NTT DATA, Inc.; Savannah (GA); Hybrid; USD 38,000 - 45,000; Full time

Job summary

NTT DATA Services is hiring a Clinical Service Desk - Helpdesk Analyst for a US Remote position. The role involves handling inbound calls related to clinical applications, working in a 24/7 call center, and ensuring timely incident resolution with 24/7 coverage.

The candidate will support Epic, Cerner, McKesson, and Meditech applications, with required shift flexibility including nights, weekends, and holidays. A high school diploma and strong communication skills are essential.

Qualifications

• Minimum 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience.
• Minimum 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.
• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Proficient typing and English language skills.

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
• Track and document comments, and close or elevate incident tickets and related issues in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Travel up to 10% of the time, if required.

Skills

Customer service

Communication skills

Typing

English proficiency

Education

High school diploma or equivalent

Job description

NTT DATA Services is hiring a Clinical Service Desk - Helpdesk Analyst for a US Remote position. The role involves handling inbound calls related to clinical applications, working in a 24/7 call center, and ensuring timely incident resolution with 24/7 coverage.

The candidate will support Epic, Cerner, McKesson, and Meditech applications, with required shift flexibility including nights, weekends, and holidays. A high school diploma and strong communication skills are essential.