Remote Clinical Service Desk Associate - 24/7 Support

NTT DATA North America; Fargo (ND); On-site; USD 21,000 - 34,000; Full time

Job summary

NTT DATA Services is seeking an agent for the Provider Clinical Service Desk to support healthcare customers via inbound calls in a 24x7 environment. The role requires shift flexibility, including nights, weekends, and holidays, with training during day shifts.

You will handle clinical applications like Epic, Cerner, McKesson and Meditech, document incidents, and coordinate resolutions, while maintaining private workspace and reliable internet.

Qualifications

• Minimum 4 years of service desk / helpdesk experience.
• Minimum 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer calls in a 24x7 healthcare service desk.
• Maintain shift flexibility, including nights, weekends, and holidays.
• Document incidents and escalate as needed to drive fast resolution.
• Operate in a high-volume call center with attention to patient data privacy.
• Read from screens and work in a quiet, private workspace with reliable connectivity.

Skills

Customer service

Call center experience

Technical troubleshooting

English communication

Education

High school diploma

Job description

NTT DATA Services is seeking an agent for the Provider Clinical Service Desk to support healthcare customers via inbound calls in a 24x7 environment. The role requires shift flexibility, including nights, weekends, and holidays, with training during day shifts.

You will handle clinical applications like Epic, Cerner, McKesson and Meditech, document incidents, and coordinate resolutions, while maintaining private workspace and reliable internet.