Remote Clinical Service Desk Agent (24/7 Support)

NTT DATA North America; Fargo (ND); On-site; USD 34,000 - 44,000; Full time

Job summary

NTT DATA Services is hiring for a Provider Clinical Service Desk agent to support healthcare customers with clinical application issues around Epic, Cerner, McKesson, and Meditech. The role requires shift flexibility including nights, weekends, and holidays, and may involve overtime depending on business needs.

You will respond to calls, document incidents, and drive timely resolutions. The position operates in a 24/7 call center environment, with training during day shifts and a focus on

Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent.
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent

Responsibilities

• Handle inbound service desk calls from healthcare customers regarding clinical applications (Epic, Cerner, McKesson, Meditech).
• Track and document comments, close or escalate incident tickets promptly.
• Drive resolution of incidents on a 24/7 desk.
• Maintain quiet, private workspace and comply with shift requirements.

Skills

Service desk

Customer support

Communication skills

Typing

English proficiency

Fast-paced work

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA Services is hiring for a Provider Clinical Service Desk agent to support healthcare customers with clinical application issues around Epic, Cerner, McKesson, and Meditech. The role requires shift flexibility including nights, weekends, and holidays, and may involve overtime depending on business needs.

You will respond to calls, document incidents, and drive timely resolutions. The position operates in a 24/7 call center environment, with training during day shifts and a focus on