Remote Clinical Scheduler & Front Desk Specialist

Yale University; New Haven (CT); On-site; USD 39,000 - 44,000; Full time

Job summary

Yale University is seeking a Clinical Receptionist 2 in New Haven to manage high-volume scheduling, patient check-ins, and front-desk operations using the EPIC system. You will handle calls, coordinate appointments, and maintain patient records within a team-oriented environment.

The role requires strong customer service, organizational skills, and proficiency with EMR systems, with flexibility to cross-cover across clinical areas. Remote work is available depending on department needs.

Qualifications

• Excellent customer service and interpersonal communication with patients, providers, and staff.
• Strong attention to detail and ability to prioritize in a fast-paced environment.
• Proficiency in EPIC or similar EMR systems, with scheduling and patient information management experience.
• Effective listening skills and professional telephone etiquette.
• Ability to use independent judgment and critical thinking in patient interactions.

Responsibilities

• Answers telephone calls and assesses urgency, directing callers to the appropriate person and contacting physicians for urgent needs.
• Provides information related to section policies, procedures, insurance, and services; assists patients with forms.
• Builds provider master schedules and clinic calendars; updates schedules for time off, emergencies, etc.
• Schedules patient appointments and resolves conflicts; notifies patients of changes and cancellations.
• Registers patients, updates information, verifies insurance, and initiates billing for services.
• Books diagnostic tests, surgical procedures, and coordinates pre/post operative exams and lab work.
• Coordinates department meetings, classes, clinics, conferences and maintains related calendars.
• Compiles data and generates reports; inputs and retrieves data for statistics.
• Maintains filing systems and handles correspondence and documentation.
• Oversees desk coverage and may supervise support staff.

Skills

Customer Service

Organizational Skills

Technology Proficiency

Communication & Listening

Independence & Judgment

Tools

EPIC scheduling

Microsoft Excel

Multi-line phone systems

Job description

Yale University is seeking a Clinical Receptionist 2 in New Haven to manage high-volume scheduling, patient check-ins, and front-desk operations using the EPIC system. You will handle calls, coordinate appointments, and maintain patient records within a team-oriented environment.

The role requires strong customer service, organizational skills, and proficiency with EMR systems, with flexibility to cross-cover across clinical areas. Remote work is available depending on department needs.