Remote Clinical Ops Lead — Scale & Strategy

Hey Jane; Annapolis (MD); Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Equity

Job summary

Hey Jane, the first and largest virtual medication abortion provider in the US, is seeking a Clinical Operations Senior Manager. You will build the roadmap, cadence, and playbooks to scale the clinical team across 24+ states, partnering with clinical, operations, product, and leadership.

You will own staffing capacity, licensing and credentialing, SOPs, and cross‑functional launches, shaping how Clinical Operations functions as we grow.

Qualifications

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast‑growing environment
• Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
• Comfortable owning strategy and structure without owning every execution step personally. Energized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them
• Partner on "scaling the care model" projects and capacity‑model support — validating and iterating on the assumptions behind clinic staffing and capacity planning
• Build and own the operational escalation playbook — covering on‑call, scheduling, and other day‑to‑day operational fires — executed day to day by the Clinical Operations Specialist
• Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
• Own licensing & credentialing prioritization
• Own the SOP library and the audit/review process, and keep cross‑team training materials current — teams that do the work author their own SOP content
• Coordinate feature launches so clinic‑facing changes land with clarity to staff
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Responsibilities

• Own roadmap, cadence, and playbooks for scaling clinical operations across 24+ states
• Partner cross-functionally with clinical, operations, product, and leadership
• Define capacity planning and staffing measures and validate assumptions
• Design and maintain escalation playbooks for on‑call and scheduling
• Coordinate clinic-facing changes and staff communication

Skills

Clinical operations

Leadership

Analytics tools

Cross-functional collaboration

Startup / fast-growth experience

Tools

Scheduling systems

EHR systems

AI & analytics tools

Job description

Hey Jane, the first and largest virtual medication abortion provider in the US, is seeking a Clinical Operations Senior Manager. You will build the roadmap, cadence, and playbooks to scale the clinical team across 24+ states, partnering with clinical, operations, product, and leadership.

You will own staffing capacity, licensing and credentialing, SOPs, and cross‑functional launches, shaping how Clinical Operations functions as we grow.