Remote Clinical Operations Lead: Scheduling & Coverage

Hey Jane; California City (CA); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Professional development stipend

Equity

Job summary

Hey Jane is seeking a Clinical Operations Specialist to own the clinical schedule, coverage, and day-to-day operational coordination across states. This early hire will partner with the Clinical Operations Senior Manager and clinic managers to ensure smooth patient care and scalable processes.

As an 8-week cycle scheduler and on-call coordinator, you will manage provider availability, payroll reviews, onboarding logistics, and cross-functional vendor configurations (Elation, Quest, and similar

Qualifications

• 2+ years of experience in clinical operations, healthcare administration, or a similar operational/coordination role.
• Highly organized, with a knack for tracking multiple moving pieces at once: schedules, PTO requests, call-outs, vendor setups
• Someone who's comfortable owning a recurring, detail-heavy operational process
• Detail-oriented and accountable: you catch issues early and take ownership of your work
• A natural partner: you build trust easily with clinic managers and cross-functional partners and keep them proactively in the loop
• Energized by the operational and logistical side of healthcare
• Calm in the face of complexity: we operate across 24+ states, each with its own licensing and coverage rules, and you bring confidence and clarity to that kind of scale
• Comfortable learning and working across scheduling, EHR, and lab-vendor systems (e.g., Elation, Quest, sync visit platforms)
• Excited to help build and refine processes as a new team and role take shape

Responsibilities

• Own the clinical schedule build on its 8-week cycle, plus the ongoing work between builds: processing call-outs, tracking future PTO requests, and keeping coverage solid across every state we operate in
• Own sync visit configuration - provider availability and appointment slots, covering both standard scheduling and ad hoc updates like call-outs
• Review and approve clinical payroll (base hours, additional time, differentials) on a clean recurring cadence
• Support day-to-day operational escalations within a playbook our Senior Manager builds
• Support new-hire onboarding logistics and vendor configuration for clinical hires (Elation, Quest, and similar systems)
• Help organize our Operations On-Call rotation schedule

Skills

Clinical operations

Scheduling management

Cross-functional collaboration

Attention to detail

Vendor coordination

People and process coordination

Tools

Elation

Quest

Job description

Hey Jane is seeking a Clinical Operations Specialist to own the clinical schedule, coverage, and day-to-day operational coordination across states. This early hire will partner with the Clinical Operations Senior Manager and clinic managers to ensure smooth patient care and scalable processes.

As an 8-week cycle scheduler and on-call coordinator, you will manage provider availability, payroll reviews, onboarding logistics, and cross-functional vendor configurations (Elation, Quest, and similar