Remote Clinic Scheduler — HIPAA & EHR Expert

Vail Health Hospital; Lansing (MI); Remote; USD 28,000 - 34,000; Full time

Job summary

Vail Health Hospital is seeking a Clinic Scheduler to handle patient calls, schedule appointments, and coordinate with providers using our EHR system. You’ll gather patient demographics, confirm insurance details, and route messages to the right teams.

The role emphasizes HIPAA compliance, professional communication, and accurate data entry in a fast-paced clinical setting. Ideal candidates have administrative experience, medical terminology knowledge, and a customer-focused approach to

Qualifications

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.
• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.
• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.
• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.
• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.
• Manages electronic requests through drop box and patient portals to schedule appointments.
• Distributes faxes helps manage needed requests.

Skills

Administrative experience

Medical terminology

HIPAA compliance

OSHA knowledge

Job description

Vail Health Hospital is seeking a Clinic Scheduler to handle patient calls, schedule appointments, and coordinate with providers using our EHR system. You’ll gather patient demographics, confirm insurance details, and route messages to the right teams.

The role emphasizes HIPAA compliance, professional communication, and accurate data entry in a fast-paced clinical setting. Ideal candidates have administrative experience, medical terminology knowledge, and a customer-focused approach to