Remote Clinic Administrator — Virtual Front Desk

Rockstar; Pennsylvania; Remote; USD 42,000 - 64,000; Full time

Job summary

Rockstar is recruiting a WelcomeWare Clinic Administrator to support a Pennsylvania-based physical therapy practice. This is a remote, front-desk role with focus on patient intake, scheduling, and virtual interactions using the WelcomeWare kiosk system.

You will greet patients, manage appointments, verify records, discuss payments, and coordinate with therapists while maintaining HIPAA compliance. Strong organizational skills and comfort on camera are essential for success.

Qualifications

• Experience in front desk, clinic administration, or patient services.
• Comfortable on camera and engaging with patients virtually.
• Strong organizational and multitasking skills.
• Experience with EMR systems (WebPT) and tools like Egnyte and Athelas.
• Available to work Eastern Standard Time clinic hours.

Responsibilities

• Greet patients virtually via the WelcomeWare kiosk.
• Confirm patient appointments and manage the scheduling calendar.
• Answer phones and respond to patient inquiries (phone/email).
• Support patient check-in and verify patient records.
• Discuss financial responsibilities with patients as needed.
• Upload and update patient files in the EMR system.
• Obtain and enter pre-authorizations for therapy services.
• Maintain confidentiality and ensure HIPAA compliance at all times.
• Coordinate with therapists and staff to manage daily schedules.
• Provide general administrative support to clinic operations.

Skills

Front desk experience

Patient services

Excellent communication

Tools

WebPT

Egnyte

Athelas

Job description

Rockstar is recruiting a WelcomeWare Clinic Administrator to support a Pennsylvania-based physical therapy practice. This is a remote, front-desk role with focus on patient intake, scheduling, and virtual interactions using the WelcomeWare kiosk system.

You will greet patients, manage appointments, verify records, discuss payments, and coordinate with therapists while maintaining HIPAA compliance. Strong organizational skills and comfort on camera are essential for success.