Remote Client & Technical Support - SFTP Migration

Sagility LLC; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

Sagility LLC in the United States is seeking a Client & Technical Support Specialist to assist with SFTP migration. This temporary, remote role is about 5–6 months with a 3-week training period, paying $16.00 per hour.

Hours are 7am–4pm Central Time, and the assignment does not include benefits. You will coordinate with employer groups, provide access credentials, guide testing, document progress, and escalate issues as needed while maintaining clear communication across technical and

Qualifications

• Strong written and verbal communication skills.
• Strong customer service and stakeholder-management skills.
• Ability to communicate technical information clearly to non-technical audiences.
• Basic understanding of SFTP or similar file-transfer concepts.
• General technical aptitude and willingness to learn new systems and processes.
• Strong organizational skills and attention to detail.
• Ability to manage multiple conversations, follow-ups, and deadlines simultaneously.
• Ability to work across technical, operational, and client-facing teams.

Responsibilities

• Communicate directly with employer groups regarding upcoming server, file-transfer, or system changes.
• Provide clear instructions and new access credentials as required.
• Assist with the setup and transition of secure file-transfer folders.
• Support migration activities involving SFTP and secure file-transfer platforms.
• Coordinate testing activities and follow up with stakeholders to ensure required testing is completed successfully.
• Track outstanding activities, issues, and stakeholder responses throughout the migration process.
• Serve as a communication bridge between external employer groups and internal technical or operational teams.
• Escalate technical issues to the appropriate teams when additional expertise is required.
• Maintain accurate documentation and status updates.
• Provide a professional and positive experience throughout the transition.

Skills

Communication

Customer service

Stakeholder management

Technical literacy

SFTP basics

Job description

Sagility LLC in the United States is seeking a Client & Technical Support Specialist to assist with SFTP migration. This temporary, remote role is about 5–6 months with a 3-week training period, paying $16.00 per hour.

Hours are 7am–4pm Central Time, and the assignment does not include benefits. You will coordinate with employer groups, provide access credentials, guide testing, document progress, and escalate issues as needed while maintaining clear communication across technical and