Remote Client Support & Scheduling Coordinator

Next Stop Travel; Naperville (IL); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training & onboarding

Remote-friendly environment

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, present service options, and coordinate detailed service plans with external providers.

The role emphasizes strong organizational and communication skills, the ability to manage multiple tasks independently, and comfort with digital tools in a remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Independent work

Digital tools

Detail oriented

Tools

CRM systems

Web-based platforms

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, present service options, and coordinate detailed service plans with external providers.

The role emphasizes strong organizational and communication skills, the ability to manage multiple tasks independently, and comfort with digital tools in a remote setting.