Remote Client Support Analyst: Linux, SQL & Python

Bluematrix; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health care plan

Generous vacation/personal days

Generous referral program

Job summary

Bluematrix, a provider of web applications for investment research, is seeking a Client Support Analyst in New York to serve as the initial contact for clients and to triage, troubleshoot, escalate, and resolve issues.

The role emphasizes strong communication, a solution-oriented mindset, and familiarity with Linux, SQL basics, and Python or Perl scripting. Remote-friendly, with standard business hours 8:00 AM–5:00 PM ET, Monday–Friday.

Qualifications

• 1+ year in technical support or client-facing tech environment.
• Strong written and verbal communication; professional tone.
• Detail-oriented with ability to document case history clearly.
• Able to manage multiple client issues and prioritize tasks.
• Experience with support ticketing platforms (Salesforce, Zendesk, Jira).
• Comfortable working remotely with reliable internet access.
• Basics of Linux, SQL, and Python or Perl scripting.

Responsibilities

• Provide excellent customer service to BlueMatrix clients, teammates, and cross-functional peers.
• Respond to client inquiries via portal, email, and phone.
• Identify, evaluate, and diagnose basic technical issues related to the software.
• Prioritize tasks based on customer impact and deadlines.
• Collaborate with peers to resolve issues efficiently.
• Route complex issues to higher level resources when needed.
• Document client issue information and maintain records of resolutions.
• Contribute to knowledge base articles and product documentation.

Skills

Strong communication

Client-facing

Linux basics

SQL basics

Python/Perl

Remote work

Ticketing tools

Tools

Salesforce

Zendesk

Jira

Job description

Bluematrix, a provider of web applications for investment research, is seeking a Client Support Analyst in New York to serve as the initial contact for clients and to triage, troubleshoot, escalate, and resolve issues.

The role emphasizes strong communication, a solution-oriented mindset, and familiarity with Linux, SQL basics, and Python or Perl scripting. Remote-friendly, with standard business hours 8:00 AM–5:00 PM ET, Monday–Friday.