Remote Client Care Analyst — Tech Support for Fortune 500s

Rainfocus; Orem (UT); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401k

Generous PTO

Team events

Job summary

RainFocus, a leading software company, is seeking a Client Care Analyst to provide frontline technical assistance to customers. This remote role supports B2B clients across various events platforms, requiring proactive problem-solving and clear communication to ensure smooth issue resolution.

You will own cases from initial report to resolution, collaborate across teams, and contribute to knowledge base content while meeting SLA targets.

Qualifications

• 1.5 years in a technical support role.
• Strong written and verbal communication.
• Experience in a consulting or client-facing role.
• Ability to work in a fast-paced, agile environment.
• Detail oriented with documentation skills.

Responsibilities

• Review inbound support requests, assess risk, impact, and severity.
• Develop subject matter expertise in RainFocus technology.
• Provide technical support to clients via cases and chat.
• Maintain ownership of each case from report to resolution.
• Create and update knowledge base articles.
• Communicate updates regularly to customers per SLA.

Skills

Excellent communication

Customer-focused

Problem-solving

Time management

Tools

Salesforce

Job description

RainFocus, a leading software company, is seeking a Client Care Analyst to provide frontline technical assistance to customers. This remote role supports B2B clients across various events platforms, requiring proactive problem-solving and clear communication to ensure smooth issue resolution.

You will own cases from initial report to resolution, collaborate across teams, and contribute to knowledge base content while meeting SLA targets.