Application Support Analyst

Madison-Davis, LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Madison-Davis, LLC is seeking an experienced professional to provide production support for business-critical trading applications in New York City. You will investigate pricing, booking, trade-capture, and application issues while troubleshooting Linux, Windows, SQL, and connectivity problems.

Responsibilities include monitoring application health, executing service recovery, coordinating with multiple teams, and communicating status to stakeholders.

Qualifications

• Professional production or application support experience.
• Working SQL knowledge for production investigation.
• Experience supporting Capital Markets or trading environments.
• Experience working directly with traders or front-office business users.
• Strong incident-management and troubleshooting skills.
• Ability to investigate issues across multiple technical layers.
• Strong written and verbal communication.
• Ability to prioritize multiple production issues in a time-sensitive environment.

Responsibilities

• Provide production support for business-critical trading applications.
• Investigate pricing, booking, trade-capture, and application issues.
• Troubleshoot Linux, Windows, SQL, application, and connectivity-related problems.
• Monitor application health and respond to production alerts.
• Execute operational procedures, including appropriate service recovery activities.
• Coordinate incident resolution with development, infrastructure, vendor, and global support teams.
• Communicate incident status clearly to business and technology stakeholders.
• Document incidents and contribute to continuous improvements in application stability.

Skills

Production support

SQL

Capital Markets

Front-office collaboration

Incident management

Troubleshooting

Communication

Prioritization

Job description

• Provide production support for business-critical trading applications.
• Investigate pricing, booking, trade-capture, and application issues.
• Troubleshoot Linux, Windows, SQL, application, and connectivity-related problems.
• Monitor application health and respond to production alerts.
• Execute operational procedures, including appropriate service recovery activities.
• Coordinate incident resolution with development, infrastructure, vendor, and global support teams.
• Communicate incident status clearly to business and technology stakeholders.
• Document incidents and contribute to continuous improvements in application stability.

Role Requirements:

• Professional production or application support experience.
• Working SQL knowledge for production investigation.
• Experience supporting Capital Markets or trading environments.
• Experience working directly with traders or front-office business users.
• Strong incident-management and troubleshooting skills.
• Ability to investigate issues across multiple technical layers.
• Strong written and verbal communication.
• Ability to prioritize multiple production issues in a time-sensitive environment.
• Ability to work onsite in New York City five days per week.

Nice to Have:

• FX or Fixed Income experience.
• Exposure to trading platforms or electronic trading venues.
• Experience with Splunk, Grafana, Elastic, or similar monitoring technologies.