Remote Client Support Specialist - IAM & Analytics

LibLynx LLC.; Northern (KY); Hybrid; USD 21,000 - 34,000; Part time

Job summary

LibLynx LLC is seeking a part-time remote client support specialist to help manage client requests across three tiers. The role emphasizes triage, troubleshooting with clients, and coordinating with Engineering as needed.

This position is remote, USA time zones preferred, with a starting schedule of 12–15 hours per week and potential increase. You’ll work independently on tickets, categorize issues, track lifecycle, and communicate clearly with non-technical clients.

Qualifications

• Bachelor's degree required
• Strong written and verbal communication
• Experience with SaaS platforms and ticketing systems
• Ability to work independently and manage workload

Responsibilities

• Triage and classify client tickets; initial triage and prioritization
• Troubleshoot with clients; coordinate with internal teams to resolve issues
• Escalate complex issues to Engineering when needed; track tickets through lifecycle

Skills

Digital literacy

SaaS familiarity

Independent work

Communication

Patience

IAM familiarity

Usage analytics

Core hours PT

Education

Bachelor's degree

Job description

LibLynx LLC is seeking a part-time remote client support specialist to help manage client requests across three tiers. The role emphasizes triage, troubleshooting with clients, and coordinating with Engineering as needed.

This position is remote, USA time zones preferred, with a starting schedule of 12–15 hours per week and potential increase. You’ll work independently on tickets, categorize issues, track lifecycle, and communicate clearly with non-technical clients.