Remote Client Success & Onboarding Specialist

Built by Shah LLC; United States; A distancia; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

Built by Shah LLC is seeking a highly organized Client Success Manager for a 100% remote role in the United States. You will onboard new clients, coordinate with internal teams, and track requests to prevent churn while keeping clients informed and confident.

Ideal candidates have experience in client success, account management, marketing operations, or CRM administration. You will communicate clearly with business owners and document updates and action items to keep processes smooth.

Formación

• Experience in client success or account management focused on outcomes.
• Strong written and verbal English communication.
• Ability to coordinate with cross-functional teams.
• Detail-oriented with excellent organizational skills.

Responsabilidades

• Manage communication with active clients and keep them informed.
• Onboard new clients and coordinate with internal teams.
• Track requests, deadlines, and follow-ups in project tools.
• Prepare performance updates and health checks for reviews.
• Identify risks and help reduce churn through proactive action.

Conocimientos

Client success

Account management

CRM administration

Marketing operations

Google Ads coordination

Herramientas

CRM systems

Spreadsheets

Task boards

Descripción del empleo

Built by Shah LLC is seeking a highly organized Client Success Manager for a 100% remote role in the United States. You will onboard new clients, coordinate with internal teams, and track requests to prevent churn while keeping clients informed and confident.

Ideal candidates have experience in client success, account management, marketing operations, or CRM administration. You will communicate clearly with business owners and document updates and action items to keep processes smooth.