Remote Client Success Manager | SaaS Onboarding & Growth

Dakota Software; Williamstown (NJ); Remoto; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Dakota Software is seeking a Client Success Manager for a fully remote role. You will guide clients through implementation, measuring adoption and value to retain them long-term.

You act as the single point of accountability for projects, coordinating with internal teams to ensure timely delivery and successful outcomes. The role emphasizes on onboarding, stakeholder communication, and discovering upsell opportunities while maintaining strong customer relationships and educating clients on new

Competenze

• Requires a bachelor’s degree in Sales, Business Administration, or related field.
• Experience in a customer-facing role such as customer success, account management, sales or consulting.
• SaaS customer success or SaaS sales experience preferred.

Mansioni

• Act as the single point of accountability for client projects and escalation for resources.
• Project manage onboarding to drive successful outcomes and early value realization.
• Collaborate with Business Analyst to craft solutions and project approaches.
• Create Statements of Work (SOWs) and project plans aligned to milestones.
• Monitor work requests and schedule deployments to client sites.
• Manage communications with stakeholders and project team members.
• Identify and manage project risks with clients to minimize impact.
• Maintain positive client relationships and educate on new features.

Conoscenze

Time management

Presentation skills

Customer-facing experience

Prioritization under deadlines

Relationship building

Formazione

Bachelor's degree in Sales or Business Admin

Descrizione del lavoro

Dakota Software is seeking a Client Success Manager for a fully remote role. You will guide clients through implementation, measuring adoption and value to retain them long-term.

You act as the single point of accountability for projects, coordinating with internal teams to ensure timely delivery and successful outcomes. The role emphasizes on onboarding, stakeholder communication, and discovering upsell opportunities while maintaining strong customer relationships and educating clients on new