Remote Client Success Manager - SaaS for Higher Education

PeopleGrove; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Flexible PTO and hybrid/remote options

Full medical, dental, and vision

401K with company match + planning

Life and disability insurance

Collaborative culture

Job summary

PeopleGrove+CORE Higher Education Group is hiring a Client Success Manager for a remote, full-time role based in the United States. You will champion higher education partners, ensuring successful onboarding, ongoing training, and proactive engagement to support student success.

You’ll drive retention and advocacy, conduct health reviews, and collaborate across teams to optimize platform adoption and outcomes.

Qualifications

• 2+ years in customer success or service within B2B SaaS.
• Tech-savvy and quick to master new platforms.
• Clear communicator who solves problems creatively.
• Professional, empathetic, and detail-oriented.

Responsibilities

• Own the health of client accounts, driving retention and advocacy.
• Bridge implementation to launch by configuring platforms and training users.
• Lead regular client meetings and health reviews.
• Respond to client inquiries promptly, exceeding SLAs.
• Capture insights to support product enhancements.

Skills

Customer success

CRM experience

Project management

Effective communication

Problem solving

Adaptable

Education

Bachelor’s degree

Tools

Salesforce

Vitally

Job description

PeopleGrove+CORE Higher Education Group is hiring a Client Success Manager for a remote, full-time role based in the United States. You will champion higher education partners, ensuring successful onboarding, ongoing training, and proactive engagement to support student success.

You’ll drive retention and advocacy, conduct health reviews, and collaborate across teams to optimize platform adoption and outcomes.