Client Manager (Fully Remote)

Symplicity; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Symplicity, a global leader in employability and student success solutions for higher education, is seeking a client success professional to serve as strategic advisor to assigned clients and primary contact. You will drive product adoption, identify upsell opportunities, oversee implementation and onboarding, and monitor health to turn around at-risk accounts while providing training and support.

Join a collaborative, inclusive culture used by 30 million students worldwide and across higher

Qualifications

• Bachelor's degree with experience in client success or account management.
• Strong communication, problem-solving, and organizational skills with a customer-focused mindset.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Build and maintain trusted relationships with assigned clients, acting as strategic advisor and primary point of contact.
• Drive product adoption, identify upsell opportunities, and lead implementation and onboarding.
• Monitor client health, turn around at-risk accounts, and provide training and support.

Skills

Communication

Problem solving

Organizational skills

Customer focus

Remote work

Education

Bachelor's degree in related field

Job description

• Build and maintain trusted relationships with assigned clients, acting as strategic advisor and primary point of contact.
• Drive product adoption, identify upsell opportunities, and lead implementation and onboarding.
• Monitor client health, turn around at-risk accounts, and provide training and support.

Qualifications & Skills:

• Bachelor's degree with experience in client success or account management, ideally in SaaS or higher education.
• Strong communication, problem-solving, and organizational skills with a customer-focused mindset.
• Self-motivated and able to work independently in a remote environment.

About Symplicity:

• Global leader in employability and student success solutions for higher education.
• Technology used by 30 million students worldwide, with a collaborative and inclusive culture.

Symplicity provides employability and student success solutions for higher education institutions, helping support students from career development to alumni engagement. Their technology is used by over 30 million students worldwide, and they foster an inclusive, diverse, and collaborative workplace.