Remote Client Success Manager — LMS & L&D Growth

Absorb Software Inc.; United States; Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Equipment allowance

Career growth

DEI programs

Job summary

Absorb Software, a remote-first LMS provider, is seeking a Client Success Manager to own client relationships while driving product adoption and measuring business impact. You will combine CS leadership with L&D program design to maximize customers’ learning investments.

You will guide clients through post-onboarding to renewal, design and optimize learning initiatives, and demonstrate ROI tied to usage and outcomes across a portfolio.

Qualifications

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
• Background as a Learning & Development practitioner, including designing, executing, and evaluating training programs.
• Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
• Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
• Comfort translating technical concepts into accessible explanations.
• Strong commercial and business acumen.
• Excellent time management and project management capabilities.
• Working understanding of SaaS, APIs, and core web technologies.

Responsibilities

• Own client relationships while driving product adoption and ROI for Absorb LMS.
• Develop trusted relationships with a portfolio of clients to promote retention.
• Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
• Leverage your L&D background to design, implement, and optimize learning programs using Absorb LMS.
• Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
• Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
• Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
• Identify and route upsell and expansion opportunities to the Account Management team.
• Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
• Maintain accurate client documentation within internal systems/tools.

Tools

ChurnZero

Salesforce

JIRA

Zendesk

Job description

Absorb Software, a remote-first LMS provider, is seeking a Client Success Manager to own client relationships while driving product adoption and measuring business impact. You will combine CS leadership with L&D program design to maximize customers’ learning investments.

You will guide clients through post-onboarding to renewal, design and optimize learning initiatives, and demonstrate ROI tied to usage and outcomes across a portfolio.