Strategic Client Success Manager - Remote

Symplicity; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Symplicity, a global leader in employability and student success solutions for higher education, is seeking a client success professional to serve as strategic advisor to assigned clients and primary contact. You will drive product adoption, identify upsell opportunities, oversee implementation and onboarding, and monitor health to turn around at-risk accounts while providing training and support.

Join a collaborative, inclusive culture used by 30 million students worldwide and across higher

Qualifications

• Bachelor's degree with experience in client success or account management.
• Strong communication, problem-solving, and organizational skills with a customer-focused mindset.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Build and maintain trusted relationships with assigned clients, acting as strategic advisor and primary point of contact.
• Drive product adoption, identify upsell opportunities, and lead implementation and onboarding.
• Monitor client health, turn around at-risk accounts, and provide training and support.

Skills

Communication

Problem solving

Organizational skills

Customer focus

Remote work

Education

Bachelor's degree in related field

Job description

Symplicity, a global leader in employability and student success solutions for higher education, is seeking a client success professional to serve as strategic advisor to assigned clients and primary contact. You will drive product adoption, identify upsell opportunities, oversee implementation and onboarding, and monitor health to turn around at-risk accounts while providing training and support.

Join a collaborative, inclusive culture used by 30 million students worldwide and across higher