Client Success Manager

7Seventy; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote-friendly role

Competitive salary with annual bonus

Comprehensive medical, dental, vision

401(k) with employer match

Company-paid life insurance

Company-paid disability insurance

PTO

Job summary

7Seventy is seeking a Client Success Manager to cultivate long-term partnerships with higher education clients, guiding them through implementation, onboarding, training, and ongoing platform adoption. You will coordinate with internal teams to ensure exceptional customer experiences and drive retention.

You will lead strategic reviews, respond promptly to inquiries, collect feedback for product improvements, and represent the company at events.

Qualifications

• At least 2 years of experience in Customer Success or Customer Service within a B2B SaaS environment.
• Excellent written and verbal communication skills.
• Strong problem-solving with a customer-focused approach.
• Adaptable in a dynamic environment.
• Experience with CRM platforms is a plus.
• Bachelor's degree required.

Responsibilities

• Own the health of assigned client accounts, driving retention, satisfaction, and advocacy.
• Lead implementation-to-launch transitions with platform configuration and user training.
• Run recurring client meetings, business reviews, and health reviews.
• Respond to client inquiries promptly while meeting SLAs.
• Collect feedback and product insights for improvements.
• Represent the company at conferences, campus visits, and webinars.
• Build relationships and identify customer champions for case studies and testimonials.
• Maintain accurate customer records in Salesforce and Vitally.
• Continuously expand product knowledge and industry expertise.
• Plan with clients to set measurable goals and monitor adoption.
• Identify churn risks and execute customer success plans to improve retention.

Skills

Customer success

SaaS

CRM

Education

Bachelor's degree

Tools

Salesforce

Vitally

Job description

As a Client Success Manager, you will build long-term relationships with higher education partners and help them maximize the value of an innovative software platform. You will serve as a trusted advisor, guiding clients through implementation, onboarding, training, platform adoption, and ongoing success while collaborating closely with internal teams to deliver an exceptional customer experience.

What You'll Do

• Own the overall health of assigned client accounts by driving customer retention, satisfaction (CSAT and NPS), and long-term advocacy.
• Manage the transition from implementation to launch by configuring the platform and delivering user training.
• Lead recurring client meetings, strategic business reviews, and account health reviews.
• Respond promptly and accurately to client inquiries while consistently meeting or exceeding established service level agreements (SLAs).
• Collect customer feedback and product insights to support future product improvements and enhancements.
• Represent the organization at conferences, campus visits, webinars, and other client-facing events.
• Develop strong client relationships and identify customer champions for case studies, testimonials, and community engagement initiatives.
• Maintain accurate customer records, account activity, and engagement details in Salesforce and Vitally.
• Participate in ongoing coaching and continuously expand product knowledge and industry expertise.
• Conduct strategic planning sessions with clients to establish measurable goals, monitor platform adoption, and review overall performance.
• Proactively identify potential churn risks and develop, implement, and execute customer success plans to improve retention.

Qualifications

• At least 2 years of experience in Customer Success or Customer Service within a B2B SaaS environment.
• Strong technical aptitude with the ability to quickly learn and master new software platforms.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a creative, customer-focused approach.
• Professional, empathetic, organized, and detail-oriented.
• Ability to adapt quickly in a dynamic and evolving environment.
• Experience with CORE ELMS or CORE CompMS is a plus.
• Previous experience in healthcare, technology, or higher education is preferred.
• Project management experience and familiarity with CRM platforms are considered strong advantages.
• Bachelor's degree required.
• Competitive base salary with an annual bonus opportunity.
• Flexible paid time off (PTO).
• Remote work flexibility.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with a generous employer match.
• Company-paid life insurance.
• Company-paid disability insurance.
• Collaborative, supportive, and mission-driven work environment.

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]