Campus Engagement Lead (SaaS Platform)

Shoptalk; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Flexible PTO

Hybrid/remote work

Medical, dental, and vision coverage

401K with company match

Life and disability insurance

Job summary

PeopleGrove+CORE Higher Education Group seeks an Engagement Manager to partner with campus administrators, turning account strategy into action and driving adoption across a portfolio of institutions.

You will run office hours, coach on product usage, monitor engagement, and work with the Client Strategist to plan annual initiatives while identifying opportunities to deepen relationships. This role requires ~15% travel and a strong client-first mindset.

Qualifications

• 3+ years in higher education, nonprofit, or SaaS customer success.
• Familiarity with the PeopleGrove platform is a plus.

Responsibilities

• Build and implement a scalable engagement strategy that fosters user adoption and engagement for your portfolio of clients.
• Host meetings and office hours for your portfolio of clients to inform and coach on product usage and best practices aligned with strategy set with the client strategist.
• Provide engagement suggestions to clients based on their usage patterns and goals.
• Monitor product usage and proactively flag opportunities to expand or deepen adoption.
• Run one-on-one meetings to review progress toward goals and surface new needs for key accounts.
• Build and execute get-well plans for accounts showing signs of disengagement.
• Translate platform capabilities into tactical recommendations tied to individual client goals.
• Educate client administrators on the features and functionality relevant to their use case.
• Build trusted relationships with the day-to-day client administrators and champions at each institution.
• Understand each client's goals well enough to tie platform usage back to their institutional priorities.
• Track adoption and engagement metrics across your portfolio.
• Identify and recruit referenceable clients for webinars, testimonials and more.
• Use platform usage data to identify risk early and adjust outreach accordingly.
• Report account status and trends to your Client Strategist.
• Serve as the voice of the client admin inside PeopleGrove, sharing feedback with Support and CS Leadership.
• Partner with your Client Strategist to execute each account's annual strategy.
• Participate in customer education efforts such as webinars, workshops, and the PeopleGrove Admin Community.

Skills

Platform strategy

Technical detail

Self-starter

Communication skills

Organization

CRM tools

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ChurnZero

Microsoft Office

Job description

PeopleGrove+CORE Higher Education Group seeks an Engagement Manager to partner with campus administrators, turning account strategy into action and driving adoption across a portfolio of institutions.

You will run office hours, coach on product usage, monitor engagement, and work with the Client Strategist to plan annual initiatives while identifying opportunities to deepen relationships. This role requires ~15% travel and a strong client-first mindset.