Remote Client Success Manager: Retention & Growth

My Amazon Guy; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Remote Work is a growing digital marketing agency focused on Amazon management. The role owns building and maintaining client relationships, retaining clients, handling escalations, and communicating with appropriate departments to ensure delivery and performance.

You will retain clients, pursue 3-month extension deals, monitor retention metrics, and ensure deliverables are recorded by the Brand Management team.

Qualifications

• Bachelor's degree in business, finance, management or related field.
• Experience as an operations manager or similar role with multi-project management.
• Strong organizational, project management and communication skills.
• Proficiency in MS Office, especially Excel.
• Ability to learn new processes and think strategically for long-term growth.
• Strong writing, presentation, and interpersonal skills and ability to work independently.

Responsibilities

• Retain clients and pursue new 3 month agreements when appropriate.
• Reduce client complaints and monitor retention metrics against targets.
• Ensure MAG deliverables are recorded and upheld by the Brand Management team.
• Proactively speak with key clients and monitor burn rates weekly.
• Identify operational issues affecting retention and coordinate solutions with leadership.
• Conduct client surveys and report on performance for continuous improvement.

Skills

Operations management experience

Organizational skills

Project management

Communication skills

Strategic thinking

Independent work

Writing skills

Interpersonal skills

Education

Bachelor's degree in business, finance, management or related field

Tools

MS Office

Excel

Job description

Remote Work is a growing digital marketing agency focused on Amazon management. The role owns building and maintaining client relationships, retaining clients, handling escalations, and communicating with appropriate departments to ensure delivery and performance.

You will retain clients, pursue 3-month extension deals, monitor retention metrics, and ensure deliverables are recorded by the Brand Management team.