Remote Client Success Lead: Retention & Relations

My Amazon Guy; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

My Amazon Guy is a growing digital marketing agency that focuses on growing client sales on Amazon. This role owns building and maintaining client relationships, handling retention, and advocating for clients across appropriate departments.

The position is remote and full-time, with responsibilities including client communications, monthly performance reports, pricing and contract support, and cross-team coordination.

Qualifications

• Experience in client-facing roles in a fast-paced agency or tech environment.
• Ability to build processes and lead with minimal direction.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and written communication skills.

Responsibilities

• Manage client relationships and retention efforts.
• Coordinate with internal teams to handle escalations and inquiries.
• Provide monthly client performance reports.
• Assist with pricing agreements and contract administration.
• Participate in client calls and present updates to clients.
• Support workload planning and ensure proper archiving of client information.

Skills

Client relationships

Retention

Cross-functional collaboration

Project management

Communication

Job description

My Amazon Guy is a growing digital marketing agency that focuses on growing client sales on Amazon. This role owns building and maintaining client relationships, handling retention, and advocating for clients across appropriate departments.

The position is remote and full-time, with responsibilities including client communications, monthly performance reports, pricing and contract support, and cross-team coordination.