Remote Client Success Manager, Healthcare Partnerships

Learn to Live, Inc.; Boston (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical plan

401k matching

Job summary

Learn to Live, Inc. is seeking a Client Success Manager to nurture relationships with health plans, higher education and employers in the Boston region.

You will manage client strategies, coordinate cross-functional teams, and drive program delivery with a focus on retention and outcomes. Based remotely with regional focus, the role requires strong project management, excellent communication, and the ability to travel up to 40% to engage clients in person and virtually.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in client service, client success, or account management (healthcare preferred).
• Strong deadline management and ability to handle multiple priorities.
• Experience in client implementations and managing project plans.
• Excellent organizational and project management skills.
• Excellent presentation and communication skills.
• Creative energy with a strong attention to detail.
• Self-driven, motivated and results-oriented.
• Ability to work in a dynamic and unstructured environment.
• Strong MS Office skills (Word, Excel, PowerPoint, Project).
• Willingness to travel up to 40%.

Responsibilities

• Develop client engagement strategies and annual playbooks.
• Manage account risks and coordinate strategic action plans.
• Ensure high client satisfaction (NPS) and contract renewals.
• Deliver training and engagement initiatives to boost member outcomes.
• Conduct quarterly reviews for each assigned account/client.

Skills

Client service

Account management

Healthcare experience

MS Office

Education

Bachelor's Degree

Tools

MS Office

CRM software

Job description

Learn to Live, Inc. is seeking a Client Success Manager to nurture relationships with health plans, higher education and employers in the Boston region.

You will manage client strategies, coordinate cross-functional teams, and drive program delivery with a focus on retention and outcomes. Based remotely with regional focus, the role requires strong project management, excellent communication, and the ability to travel up to 40% to engage clients in person and virtually.