Remote Client Success & Implementation Manager

Join; Richmond (VA); Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Fully remote work environment

Technology and home-office allowance

Paid time off

Company holidays

Professional development

Job summary

Cuvo Health, a telehealth infrastructure leader, seeks a Client Success Manager to own the full client lifecycle from onboarding through renewal. You will coordinate onboarding, manage cross-functional teams, and ensure regulatory and certification requirements are met for healthcare clients.

You will act as the primary contact for a client portfolio, manage pricing accuracy, and drive renewals and growth while supporting clients across U.S. time zones in a fully remote role.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years in customer success, implementation or account management within B2B software, healthcare or healthcare services.
• Demonstrated ability to manage multiple concurrent client implementations against defined timelines.
• Experience with regulatory, compliance or financial documentation, such as certifications, merchant underwriting, KYC, licensing or provider credentialing.
• Strong written and verbal communication skills with senior client stakeholders.
• Demonstrated accountability for client retention or renewal outcomes.
• Proficiency with Slack, Asana or comparable project management platforms, CRM systems such as HubSpot, and Microsoft 365.
• Availability to support clients across U.S. time zones.

Responsibilities

• Lead the onboarding of new clients from contract execution through launch, including kickoff, documentation and timeline management.
• Manage implementation workstreams across payment processing, pharmacy integration, platform configuration and clinical onboarding.
• Prepare, submit and manage regulatory and certification applications, including LegitScript, and coordinate responses to reviewer inquiries.
• Coordinate cross-functional teams in Engineering, Operations, Compliance and Clinical to meet launch milestones.

Skills

Communication

Stakeholder management

Time-zone availability

Education

Bachelor's degree or equivalent professional experience

Tools

Slack

Asana

HubSpot

Microsoft 365

Job description

Cuvo Health, a telehealth infrastructure leader, seeks a Client Success Manager to own the full client lifecycle from onboarding through renewal. You will coordinate onboarding, manage cross-functional teams, and ensure regulatory and certification requirements are met for healthcare clients.

You will act as the primary contact for a client portfolio, manage pricing accuracy, and drive renewals and growth while supporting clients across U.S. time zones in a fully remote role.