Client Success Manager | Healthcare Growth & Outcomes

Marathon Health Inc; Michigan; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual incentive

Job summary

Marathon Health Inc. seeks a Client Success Manager to cultivate strong partnerships with clients and brokers, driving clinical and savings outcomes through proactive planning, data analysis, and solution recommendations.

The role involves renewals, managing complex client needs, and coordinating cross-functional teams to improve utilization and patient experience, with travel up to 50% and a pathway to incentives.

Qualifications

• Bachelor’s degree in business or healthcare administration and 5+ years of directly related healthcare operations or account/client management experience.
• Proven success managing clients with complex needs and high expectations.
• Experience influencing stakeholders at all levels.
• Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.

Responsibilities

• Develop a deep understanding of population health and healthcare utilization data and articulate results.
• Manage renewal terms and successfully renew clients.
• Identify and target revenue growth opportunities with existing clients.
• Define and leverage the coverage model for assigned clients.
• Coordinate with marketing to develop client engagement plans and improve utilization and patient experience.
• Run, interpret and deliver client reporting on the appropriate frequency.

Skills

Communication skills

Project management

Stakeholder management

Tableau

Salesforce

Education

Bachelor's degree in business or healthcare administration

Tools

Tableau

Salesforce

Job description

Marathon Health Inc. seeks a Client Success Manager to cultivate strong partnerships with clients and brokers, driving clinical and savings outcomes through proactive planning, data analysis, and solution recommendations.

The role involves renewals, managing complex client needs, and coordinating cross-functional teams to improve utilization and patient experience, with travel up to 50% and a pathway to incentives.