Remote Client Success Manager, Healthcare Analytics

Milliman, Inc; South Burlington (VT); On-site; USD 78,800 - 145,130; Full time

Benefits offered by this job

Medical, Dental and Vision – Coverage

401(k) Plan

Discretionary Bonus Program

Flexible PTO

Holidays

Paid Parental Leave

Life Insurance

Disability coverage

Job summary

Milliman's MedInsight is seeking a Client Success Manager to serve as the primary liaison for clients from implementation through production. You will ensure contractual obligations are met, support data-driven decisions, and help clients realize measurable value from our analytics platform in a cloud-based environment.

Ideal candidates have a strong healthcare data background, 5+ years in data analytics, experience coordinating cross-functional teams, and familiarity with Databricks and Azure.

Qualifications

• Bachelor's degree or equivalent. 5+ years in data analytics, health care, or related field.
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution.
• Partner cross-functionally to drive adoption, satisfaction and growth.
• Identify opportunities to improve client outcomes or business impact.
• Ability to learn and navigate a variety of technical tools to review and analyze client data.
• Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions.
• Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use.
• Ability to ensure data quality, integrity, and security across all data sources and platforms.
• Experience with problem-solving and with the ability to work independently and as part of a team.
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Prior exposure to healthcare payer or ACO data.
• Prior exposure to EHR systems, clinical data, and claims data.
• Strong communication skills (written and verbal).
• Team player with excellent interpersonal skills.

Responsibilities

• Day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. Deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from our MedInsight investment.
• Work closely with our client engineering teams (located in both the U.S. and India) to coordinate client support activities. Communicate requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work may be performed offshore, client communication is managed in the U.S., so strong communication skills are essential.

Skills

Data analytics

Healthcare data

Cross-functional collaboration

Client engagement

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Databricks

Microsoft Azure

Job description

Milliman's MedInsight is seeking a Client Success Manager to serve as the primary liaison for clients from implementation through production. You will ensure contractual obligations are met, support data-driven decisions, and help clients realize measurable value from our analytics platform in a cloud-based environment.

Ideal candidates have a strong healthcare data background, 5+ years in data analytics, experience coordinating cross-functional teams, and familiarity with Databricks and Azure.