Healthcare Data Client Success Manager (Remote)

Milliman; South Burlington (VT); On-site; USD 79,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) & profit sharing

Paid PTO & holidays

Parental leave

Disability coverage

EAP

Job summary

Milliman is seeking a Client Success Manager to serve as the primary liaison for clients through implementation to production within MedInsight. You will ensure contractual obligations are met, align client needs with product capabilities, and drive measurable value from our cloud-based healthcare analytics platform.

The role requires strong healthcare data knowledge, cross-functional collaboration, and proactive client engagement to optimize data processes and deliver actionable insights across

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in data analytics, health care, or related field.
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution.
• Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability.
• Ability to partner cross-functionally to drive adoption, satisfaction and growth.
• Identify opportunities to improve client outcomes or business impact.
• Ability to learn and navigate a variety of technical tools to review and analyze client data.
• Ability to work with clients on topics including software upgrades, functionality, healthcare analytics and data related questions.
• Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use.
• Ability to ensure data quality, integrity, and security across all data sources and platforms.
• Experience with problem-solving and with the ability to work independently and as part of a team.
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Prior exposure to healthcare payer or ACO data.
• Prior exposure to EHR systems, clinical data, and claims data.
• Strong communication skills (written and verbal).
• Team player with excellent interpersonal skills.

Responsibilities

• Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
• They deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.
• Client Success Managers work closely with our client engineering teams to coordinate client support activities, communicating requirements, timelines, and priorities so engineering teams can complete tasks and provide updates.

Skills

Bachelor’s degree

5+ years data analytics

Cross-functional coordination

Organized & detail-oriented

Data review & interpretation

Strong communication

Team player

Problem solving

Azure & cloud tools

Databricks experience

Education

Bachelor’s degree or equivalent

Tools

Databricks

Microsoft Azure

Job description

Milliman is seeking a Client Success Manager to serve as the primary liaison for clients through implementation to production within MedInsight. You will ensure contractual obligations are met, align client needs with product capabilities, and drive measurable value from our cloud-based healthcare analytics platform.

The role requires strong healthcare data knowledge, cross-functional collaboration, and proactive client engagement to optimize data processes and deliver actionable insights across