Remote Client Success Manager, Healthcare Analytics

Milliman, Inc; Irvine (CA); On-site; USD 90,620 - 145,130; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan with company match

Discretionary Bonus Program

Paid Time Off

Holidays

Family Building Benefits

Paid Parental Leave

Life Insurance & AD&D

Short-Term and Long-Term Disability

Job summary

MedInsight, a Milliman subsidiary, is seeking a seasoned Client Success Manager to guide data-driven decisions across healthcare clients from implementation to production. You will own day-to-day operations, coordinate across client and engineering teams, and ensure measurable value from our analytics platform in a cloud-based environment.

The role emphasizes healthcare data literacy, cross-functional collaboration, and proactive outcomes-focused support, with remote US-based flexibility and

Qualifications

• 5+ years of experience in data analytics, health care, or related field.
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution.
• Partner cross-functionally to drive adoption, satisfaction and growth.
• Identify opportunities to improve client outcomes or business impact.
• Ability to learn and navigate a variety of technical tools to review and analyze client data.
• Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions.
• Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use.
• Ability to ensure data quality, integrity, and security across all data sources and platforms.
• Experience with problem-solving and with the ability to work independently and as part of a team.
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Prior exposure to healthcare payer or ACO data.
• Prior exposure to EHR systems, clinical data, and claims data.
• Strong communication skills (written and verbal).
• Team player with excellent interpersonal skills.

Responsibilities

• Day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
• Deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from our MedInsight investment.
• Work closely with our client engineering teams (located in both the U.S. and India) to coordinate client support activities. Communicate requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes.

Skills

Data analytics

Healthcare data

Cross-functional coordination

Client engagement

Cloud platforms

Data interpretation

Stakeholder communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Databricks

Microsoft Azure

Azure DevOps

Jira

Job description

MedInsight, a Milliman subsidiary, is seeking a seasoned Client Success Manager to guide data-driven decisions across healthcare clients from implementation to production. You will own day-to-day operations, coordinate across client and engineering teams, and ensure measurable value from our analytics platform in a cloud-based environment.

The role emphasizes healthcare data literacy, cross-functional collaboration, and proactive outcomes-focused support, with remote US-based flexibility and