Client Success Architect, Healthcare Analytics (Remote)

Milliman MedInsight; Seattle (WA); On-site; USD 79,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Bonuses

PTO 15 days

Holidays

Family building benefits

Parental leave

Life insurance

Disability

Job summary

Milliman MedInsight seeks a Client Success Manager to serve as the primary liaison for clients from implementation through production, ensuring delivery of value and satisfaction with MedInsight platform and cloud-based tools. You will support data-driven decisions by translating analytics into actionable insights and coordinating across client engineering teams in the US and India.

Ideal candidates have 5+ years in data analytics or healthcare, strong communication, project management, and the

Qualifications

• Bachelor’s degree in related field or equivalent work experience.
• 5+ years of experience in data analytics, health care, or related field.
• Experience coordinating cross‑functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution.
• Highly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability.
• Ability partner cross‑functionally to drive adoption, satisfaction and growth.
• Identify opportunities to improve client outcomes or business impact.
• Ability to learn and navigate a variety of technical tools to review and analyze client data.
• Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions.
• Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to useAbility to ensure data quality, integrity, and security across all data sources and platforms.
• Experience with problem-solving and with the ability to work independently and as part of a team.
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Prior exposure to healthcare payer or ACO data.
• Prior exposure to EHR systems, clinical data, and claims data.
• Strong communication skills (written and verbal).
• Team player with excellent interpersonal skills.

Responsibilities

• Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
• They deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.
• Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes.

Skills

Healthcare analytics

Databricks

Azure

Cloud platforms

Client communication

Project management

Cross-functional coordination

Data interpretation

EHR data

Data quality

Problem solving

Team player

Education

Bachelor’s degree in related field

Tools

Azure DevOps

Jira

Python

R

SQL

Job description

Milliman MedInsight seeks a Client Success Manager to serve as the primary liaison for clients from implementation through production, ensuring delivery of value and satisfaction with MedInsight platform and cloud-based tools. You will support data-driven decisions by translating analytics into actionable insights and coordinating across client engineering teams in the US and India.

Ideal candidates have 5+ years in data analytics or healthcare, strong communication, project management, and the