Remote Client Success Manager - Growth & Upsell

Midwest Startups; United States; Remoto; USD 73.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first environment

Employee equity

Annual bonus opportunity

Training and education allowance

Comprehensive health, dental andVision

Descrizione del lavoro

WithMe, Inc. is seeking a Client Success Manager to build and grow relationships across a dedicated book of business in a remote, post-installation lifecycle. You’ll focus on proactive communication, retention, and opportunities to upsell while reducing churn.

In this remote-first role, you’ll use Salesforce to track activity, present quarterly reviews, and collaborate with Operations, Sales, and Marketing to elevate the client experience.

Competenze

• 3–5 years in client success or account management.
• Experience in the multi-family segment is extremely helpful.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Mansioni

• Manage client relationships across your book of business from post-installation through contract lifecycle.
• Build proactive relationships focused on engagement, satisfaction, and retention.
• Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations.
• Identify and address risks early to reduce churn and improve retention.
• Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements.
• Monitor change-of-ownership contract processes to help ensure smooth transitions.
• Use Salesforce to track client activity, maintain records, analyze metrics and generate insights.
• Collaborate with Operations, Sales, and Marketing to resolve client concerns and escalations.
• Represent WithMe in client meetings, conferences, and events while serving as a strong client advocate.

Conoscenze

Client relations

Account management

Salesforce

Communication

Retention focus

Upsell & cross-sell

Formazione

Bachelor’s degree in Business Administration/Marketing or related field

Strumenti

Salesforce

Descrizione del lavoro

WithMe, Inc. is seeking a Client Success Manager to build and grow relationships across a dedicated book of business in a remote, post-installation lifecycle. You’ll focus on proactive communication, retention, and opportunities to upsell while reducing churn.

In this remote-first role, you’ll use Salesforce to track activity, present quarterly reviews, and collaborate with Operations, Sales, and Marketing to elevate the client experience.