Remote Client Success Manager: Growth & Upsell

InReach Continuing Education Solutions; United States; Teletrabalho; USD 52 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote/work from home setup

Health benefits

401K / Stock opportunities

Resumo da oferta

InReach Continuing Education Solutions is seeking a Client Success Manager to deliver world-class service, understand client needs, and pursue upsell opportunities. You will support high-touch accounts across legal, medical, and other sectors, manage implementation tasks, and build trusted relationships to drive continued value for clients.

The role is full-time, remote across USA/Canada, with a 40-hour workweek and opportunities for growth within the InReach business unit.

Qualificações

• 3+ years of client success management experience.
• Data entry experience 1 year preferred.
• Sales experience 1 year preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication with clients and colleagues.

Responsabilidades

• Provide high-touch support for diverse clients (legal, medical, etc.).
• Oversee pre-, post-, and ongoing implementation tasks for the InReach platform.
• Cultivate client relationships to support program success.
• Document client interactions and track actions.
• Identify improvement opportunities to boost efficiency and outcomes.

Conhecimentos

Client success management

Relationship building

Prioritization

Problem solving

Communication

Upsell experience

Formação académica

High school or equivalent

Ferramentas

Microsoft Office

HTML/CSS familiarity

Descrição da oferta de emprego

InReach Continuing Education Solutions is seeking a Client Success Manager to deliver world-class service, understand client needs, and pursue upsell opportunities. You will support high-touch accounts across legal, medical, and other sectors, manage implementation tasks, and build trusted relationships to drive continued value for clients.

The role is full-time, remote across USA/Canada, with a 40-hour workweek and opportunities for growth within the InReach business unit.