Senior Client Success Leader - Remote | Growth & Retention

CRB Workforce; Phoenix (AZ); Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Full benefits

Job summary

CRB Workforce is seeking a Senior Client Success Manager to nurture strategic client partnerships, align services with client needs, and drive growth across managed services. You will partner with delivery teams to ensure satisfaction, deliver regular performance reports, and act as the primary advisor to executive sponsors.

The role requires strong relationship-building, cross-functional collaboration, and an analytical mindset to identify expansion opportunities and optimize service delivery.

Qualifications

• 5–10 years in customer-facing roles delivering technology solutions in a managed services setting.
• Strong organizational and project coordination abilities across client and delivery teams.
• Proven ability to juggle multiple accounts and shifting priorities.

Responsibilities

• Nurture client partnerships by aligning customer needs with service scope and clear communication.
• Act as the customer's champion, delivering reports and updates as required.
• Escalate and address satisfaction issues, tracking KPIs to meet SLAs.

Skills

Customer-facing roles

Project coordination

Account management

Relationship building

Analytics mindset

Tools

ServiceNow

Salesforce

ScienceLogic

Job description

CRB Workforce is seeking a Senior Client Success Manager to nurture strategic client partnerships, align services with client needs, and drive growth across managed services. You will partner with delivery teams to ensure satisfaction, deliver regular performance reports, and act as the primary advisor to executive sponsors.

The role requires strong relationship-building, cross-functional collaboration, and an analytical mindset to identify expansion opportunities and optimize service delivery.