Remote Client Success Manager – Growth & Renewals

Nextech; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous annual bonus

401(k) with Employer Match

Flexible Time Off

11 paid holidays

Volunteer Time Off

Healthcare: Medical, Dental, Vision

Health Savings Account with employer 0

Flexible Spending Account

Parental leave (company-paid)

Life Insurance & Disability

Nextech Luminary Peer Recognition

Wellness Program with premium savings

Employee Assistance Program

Corporate Discounts on Retail, Travel,

Pet Insurance options

Job summary

Nextech is a leading healthcare technology solutions provider seeking an Associate Client Success Manager. This remote role supports client relationships, drives renewals, and collaborates with sales to uncover growth opportunities across a nationwide portfolio.

You will manage client satisfaction, coordinate with internal teams, and ensure exemplary service while navigating HIPAA and compliance standards. This role offers a generous bonus structure and comprehensive benefits.

Qualifications

• 1-2 years of client success / account management experience.
• Excellent customer service skills.
• Exceptional written and verbal communication skills.
• Demonstrated ability to problem solve; strong judgment and interpersonal skills.
• Ability to travel throughout the year, including occasionally on weekends.

Responsibilities

• Serve as primary contact for assigned clients on satisfaction and/or problem resolution.
• Maintain client renewal rate and update Salesforce records.
• Collaborate to keep accounts informed of software issues and outages.
• Identify upsell opportunities within existing clients and refer to inside sales as needed.
• Respond to inbound calls and ensure an exceptional client experience.
• Coordinate with inside sales to ensure positive client outcomes.
• Conduct on-site visits and transition account ownership post-sale/implementation.
• Perform customer care calls to strengthen client relations.

Skills

Customer Support

Verbal communication

Written communication

Problem solving

Interpersonal skills

Travel flexibility

Client relationship management

Tools

Salesforce

Excel

Job description

Nextech is a leading healthcare technology solutions provider seeking an Associate Client Success Manager. This remote role supports client relationships, drives renewals, and collaborates with sales to uncover growth opportunities across a nationwide portfolio.

You will manage client satisfaction, coordinate with internal teams, and ensure exemplary service while navigating HIPAA and compliance standards. This role offers a generous bonus structure and comprehensive benefits.