Remote Client Success Manager: Growth & Bonuses

Nextech Systems; United States; Remote; USD 58,000 - 72,000; Full time

Benefits offered by this job

Annual bonus

401(k) with Employer Match

Flexible Time Off

11 paid holidays

Health Insurance options

Health Savings Account with employer;

Flexible Spending Account

Parental leave (company-paid)

Life Insurance

Short/Long Term Disability Insurance

LinkedIn Learning access

Employee Assistance Program

Corporate Discounts

Pet Insurance options

Job summary

Nextech Systems in the United States is seeking an Associate Client Success Manager to act as the primary relationship manager for assigned clients, ensuring satisfaction and timely resolution of issues while maintaining renewal momentum. You will collaborate with inside sales, marketing, and product teams, document client interactions in Salesforce, and help identify upsell opportunities.

This remote role offers a generous bonus and comprehensive benefits.

Qualifications

• 1–2 years of client success or account management experience.
• Excellent customer service skills.
• Exceptional written and verbal communication skills.
• Demonstrated ability to problem solve; strong judgment and interpersonal skills.
• Ability to work effectively with all levels of the organization.
• Ability to travel throughout the year, including occasionally on weekends.

Responsibilities

• Serve as primary contact for assigned clients on satisfaction and/or problem resolution.
• Provide minimum number of client touches as outlined in performance metrics for the ACSM role to ensure exceptional customer experience.
• Present and demonstrate products to refamiliarize, orient and provide value to users/customers.
• Collaborate internally to keep accounts updated on software performance issues and record communications in Salesforce or other prescribed method.
• Maintain client renewal rate at or above goals and update attrition details in SF.

Skills

Client success

Account management

Customer service

Written communication

Verbal communication

Problem solving

Travel readiness

Job description

Nextech Systems in the United States is seeking an Associate Client Success Manager to act as the primary relationship manager for assigned clients, ensuring satisfaction and timely resolution of issues while maintaining renewal momentum. You will collaborate with inside sales, marketing, and product teams, document client interactions in Salesforce, and help identify upsell opportunities.

This remote role offers a generous bonus and comprehensive benefits.