Remote Client Success Lead – Digital Marketing & Retention

Breakout Tools; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Fully remote team

Supportive, growth-oriented environment

Opportunity to make a visible impact

Job summary

A dynamic digital marketing agency is seeking a Client Success Manager to own and manage client relationships, specifically with law firms. This remote position requires strong communication skills, experience in digital marketing, and the ability to balance client expectations with internal priorities. You'll collaborate with internal teams while providing high-quality service to clients. The ideal candidate has at least 3 years of experience in client success management and is savvy with digital marketing strategies and tools.

Qualifications

• At least 3 years of experience as a Client Success Manager in a digital marketing agency.
• Familiarity with law firm clients is a plus.
• Proficiency in Google Analytics and Google Search Console.

Responsibilities

• Serve as the primary point of contact for all things related to assigned client accounts.
• Build and maintain strong, long-term client relationships.
• Lead client onboarding sessions and monthly review calls.

Skills

Client relationship management

Digital marketing strategies

Communication skills

Organizational skills

Problem-solving

Tools

Google Analytics

SEMrush

Search Atlas

Ahrefs

GoHighLevel

Job description

A dynamic digital marketing agency is seeking a Client Success Manager to own and manage client relationships, specifically with law firms. This remote position requires strong communication skills, experience in digital marketing, and the ability to balance client expectations with internal priorities. You'll collaborate with internal teams while providing high-quality service to clients. The ideal candidate has at least 3 years of experience in client success management and is savvy with digital marketing strategies and tools.