Remote Client Success Lead – Travel & Partnerships

Azumano Travel Service, Inc.; Oregon; Ibrido; USD 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

CI Azumano is seeking a Client Success Coordinator for a remote role. The successful candidate will serve as a trusted advisor to a portfolio of small business accounts, driving customized solutions and increasing value through upselling while developing multiple client relationships to stay ahead of threats and opportunities.

You will focus on revenue generation and work across internal and external stakeholders to ensure client goals are met, with a strong emphasis on profitability in travel

Competenze

• Strong written and verbal communication abilities are essential.
• Experience with travel program analytics is a plus.
• Ability to upsell solutions to clients and identify opportunities.
• Comfort working in a fast-paced environment with multiple priorities.
• Proven relationship-building skills with key stakeholders.

Mansioni

• Broaden CI Azumano’s business relationships and drive client loyalty.
• Represent CI Azumano brand with stakeholders.
• Support sales processes for key prospects.
• Coordinate cross-team efforts to meet client goals.
• Maintain candid, productive conversations with clients.
• Identify objections and propose solutions.
• Develop deep client knowledge.
• Foster win-win collaborations across teams.
• Understand travel management finances and profitability.
• Interpret contracts to align with SLAs.
• Negotiate to deliver client value and goals.
• Maintain professional relationships with managers.
• Hold regular stakeholder meetings.
• Promote collaborative client service.
• Strengthen CI Azumano brand with suppliers.
• Collaborate across departments to meet client needs.
• Other duties as assigned.
• Handle supplier negotiations and online adoption.
• Review program performance for growth and savings.
• Provide issue resolution, reporting and guidance.
• Support Account Management with reports and issue resolution.

Conoscenze

Communication skills

Analytical skills

Travel program knowledge

Multitasking

Formazione

College degree

Descrizione del lavoro

CI Azumano is seeking a Client Success Coordinator for a remote role. The successful candidate will serve as a trusted advisor to a portfolio of small business accounts, driving customized solutions and increasing value through upselling while developing multiple client relationships to stay ahead of threats and opportunities.

You will focus on revenue generation and work across internal and external stakeholders to ensure client goals are met, with a strong emphasis on profitability in travel