Strategic Account Lead - Remote Travel Partnerships

Azumano Travel Service, Inc.; Oregon; Híbrido; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

CI Azumano, a Seneca Holdings travel management partner, is hiring a Strategic Account Manager for a remote role in the United States. You will act as a trusted advisor to a portfolio of key accounts, driving customized travel solutions and increasing revenue by upselling services.

In this role, you will develop relationships across client teams, negotiate terms, and ensure SLA alignment while optimizing profitability.

Formación

• 5 years of experience in account management, client services, or travel management preferred.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to travel 30% of the time.
• College degree preferred.

Responsabilidades

• Strategize ways to broaden CI Azumano's business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key internal and external stakeholders.
• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients' business goals.
• Ability to have tough and honest conversations with external and internal stakeholders.
• Proactively look for objections and become the conduit to find solutions.
• Know your client better than your client contact.
• Create a "win-win" team approach to solve client issues.
• Understand the financial side of travel management and work with stakeholders to drive profitability.
• Interpret contracts and guide internal stakeholders to meet client SLA's.
• Proven negotiation skills that deliver value to the client while achieving corporate goals.
• Create annual business plans with customers and track progress to goals.
• Develop professional relationships with managers and staff to ensure cooperation and service standards.
• Promote the team's approach to meeting client needs and/or providing service corrections.
• Position CI Azumano brand with industry suppliers and build strong relationships for client benefit.
• Work across departments and understand internal priorities while serving clients.
• Other duties may be assigned.

Conocimientos

Account management

Client services

Travel management

Verbal communication

Written communication

Relationship management

Presentation skills

Problem-solving

Organizational skills

Analytical abilities

Educación

College degree preferred

Herramientas

Microsoft Office

Reporting tools

Descripción del empleo

CI Azumano, a Seneca Holdings travel management partner, is hiring a Strategic Account Manager for a remote role in the United States. You will act as a trusted advisor to a portfolio of key accounts, driving customized travel solutions and increasing revenue by upselling services.

In this role, you will develop relationships across client teams, negotiate terms, and ensure SLA alignment while optimizing profitability.