Trusted Advisor, Remote Strategic Account Manager

Seneca Holdings; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

CI Azumano Travel, part of Seneca Holdings, seeks a Strategic Account Manager to serve as trusted advisor to a portfolio of key accounts and drive highly customized solutions to add value. This role focuses on revenue growth by upselling travel solutions and building multiple client relationships to anticipate needs and opportunities.

The position is remote, with responsibilities spanning contract interpretation, stakeholder negotiation, and development of annual business plans to meet client

Qualifications

• 5+ years in account management, client services, or travel management.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to travel 30% of the time.
• College degree preferred.
• Strong understanding of financial travel program drivers.
• Proficiency with Microsoft Office and reporting tools.

Responsibilities

• Strategize ways to broaden CI Azumano's business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent the department during new sales process on selected key prospects.
• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients' business goals.
• Ability to have tough and honest conversations with external and internal stakeholders.
• Proactively looks for objections and becomes the conduit to find solutions.
• Know your client better than your client contact.
• Create a "win-win" team approach to solve client issues.
• Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client's needs.
• Interprets contracts and provides guidance to internal stakeholders to meet client SLA's while staying in scope of deliverables.
• Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano's corporate goals.
• Create annual business plans with customers that are measurable and tracks progress to goals.
• Develop and maintain professional working relationships with managers and staff to ensure maximum cooperation and achievement of service standards.
• Promote the team's approach to meeting client needs and/or providing service correction.
• Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano.
• Work across department lines and represent clients while understanding the internal constraints of priorities in other areas.
• Other duties may be assigned.
• Responsible for policy development, supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and quarterly and annual reviews.
• Review and analyze the client's program performance and identify areas for improvement and cost savings.
• Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as, advice and counsel on the latest industry trends.
• Coordinate with the client to develop a travel curriculum that will help the travelers stay informed on the latest trends in the travel industry.
• Conduct training sessions live onsite or via video conference.

Skills

Communication skills

Relationship management

Presentation skills

Negotiation

Travel industry knowledge

Analytical abilities

Multi-account management

Microsoft Office

Reporting tools

Financial program understanding

Education

College degree preferred

Tools

Microsoft Office

Reporting tools

Job description

CI Azumano Travel, part of Seneca Holdings, seeks a Strategic Account Manager to serve as trusted advisor to a portfolio of key accounts and drive highly customized solutions to add value. This role focuses on revenue growth by upselling travel solutions and building multiple client relationships to anticipate needs and opportunities.

The position is remote, with responsibilities spanning contract interpretation, stakeholder negotiation, and development of annual business plans to meet client