Remote Client Success Advisor (Travel) – Revenue Growth

CI Azumano Travel; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Remote work

401K plan

Job summary

CI Azumano is seeking a Client Success Coordinator to manage a portfolio of small business accounts in a remote role. You will serve as a trusted advisor, drive customized solutions, and upsell services to increase client value.

In this role you will collaborate with internal teams and external partners to ensure client satisfaction, optimize program performance, and contribute to revenue growth while maintaining high service standards.

Qualifications

• College degree preferred.
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Strong understanding of reporting analytics and technical skills
• Ability to work in a fast-paced environment, managing with multiple tasks simultaneously.

Responsibilities

• Strategize ways to broaden CI Azumano's business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects.
• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals.
• Proactively looks for objections and becomes the conduit to find solutions.
• Know your client better than your client contact.
• Create a win-win team approach to solve client issues.
• Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need.
• Interprets contracts and provides guidance to internal stakeholders to meet client SLA's while staying in scope of deliverables.
• Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano's corporate goals.
• Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards.
• Promote the team approach to meeting client needs and/or providing service correction.
• Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano
• Work across department lines and represent client while understanding the internal constraints of priorities in other areas.
• Other duties may be assigned.
• Responsible for supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and annual reviews.
• Review and analyze the client's program performance and identify areas for revenue growth improvement and cost savings.
• Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as advice and counsel on the latest industry trends.
• Support Account Management team by providing reports, addressing issues clients have identified, and resolving customer service related impacts for clients.

Skills

Financial travel drivers

Written and verbal communication

Reporting analytics

Fast-paced environment

Education

College degree preferred

Job description

CI Azumano is seeking a Client Success Coordinator to manage a portfolio of small business accounts in a remote role. You will serve as a trusted advisor, drive customized solutions, and upsell services to increase client value.

In this role you will collaborate with internal teams and external partners to ensure client satisfaction, optimize program performance, and contribute to revenue growth while maintaining high service standards.