Remote Client Success Lead | Onboarding, Retention & Growth

The Limitless Agency; United States; À distance; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Fully remote role in US/Canada

Base salary USD 60,000–70,000 per year

On-target earnings USD 80,000–90,000

Quarterly retention-based bonuses

Training on GoHighLevel, ClickUp, Meta

Career growth toward senior roles

Opportunity to build the first Client

Résumé du poste

The Limitless Agency is seeking a Client Success Manager to lead onboarding, set expectations, and document client goals and success metrics. You will manage about 40 accounts, conduct regular check-ins, and maintain timely CRM records.

As the primary client contact, you will coordinate with creative, media, and sales teams, drive renewals, and report portfolio health through dashboards. This fully remote role is open to US or Canada-based candidates with strong English and ownership.

Qualifications

• 1–2 years of experience in client success, account management, customer service, or a client-facing agency role.
• Excellent spoken and written English with confident client communication skills.
• Empathy, sound judgment, and ownership of client outcomes.
• Strong organization, follow-through, and ability to manage multiple accounts and competing priorities.
• Proactive problem-solving ability and comfort working with distributed teams in a fast-moving environment.
• Ability to interpret basic marketing performance reports and explain practical next steps to clients.
• Based in Canada (preferred) or the United States.
• Available Monday through Friday, approx. 9 AM–5 PM in Eastern, Central, or Pacific Time.
• Experience with medspas, aesthetics, wellness, or medspa growth support (preferred).
• Familiarity with GoHighLevel, ClickUp or similar project-management tools, and Meta Ads Manager (preferred).

Responsabilités

• Lead client onboarding, sales-to-delivery handoffs, expectation setting, and documentation of client goals and success metrics.
• Manage a portfolio of approximately 40 client accounts through scheduled check-ins and ongoing relationship management.
• Serve as the primary client contact and respond to Slack messages within 24 business hours.
• Maintain accurate, timely CRM records and log client interactions within 24 hours.
• Identify at-risk accounts, coordinate recovery plans, and support client renewals and retention.
• Translate client concerns into action items for creative, media buying, appointment-setting, sales, and operations teams, and follow through on resolution.
• Prepare client-facing performance updates and maintain a portfolio health dashboard for leadership.
• Improve onboarding checklists and SOPs and develop a repeatable Client Success playbook.
• Track retention, NPS trends, response times, onboarding SLAs, and account health.

Connaissances

Client communication

Empathy

Organization

Problem-solving

Ownership

Multitasking

English fluency

Cross-functional collaboration

Outils

GoHighLevel

ClickUp

Meta Ads Manager

Description du poste

The Limitless Agency is seeking a Client Success Manager to lead onboarding, set expectations, and document client goals and success metrics. You will manage about 40 accounts, conduct regular check-ins, and maintain timely CRM records.

As the primary client contact, you will coordinate with creative, media, and sales teams, drive renewals, and report portfolio health through dashboards. This fully remote role is open to US or Canada-based candidates with strong English and ownership.