Remote Client Success & Enrollment Specialist

Acumen Fiscal Agent; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Acumen Fiscal Agent is seeking an Enrollment Support Specialist to assist clients through the enrollment process, manage paperwork, and enter data across multiple databases with accuracy. You will work with employers, employees, families, and coordinators to ensure a smooth lifecycle.

The role requires strong communication and organizational skills, flexibility to work east coast hours, and the ability to handle fluctuating call and email volumes.

Qualifications

• At least one year of data entry experience.
• Strong written and verbal communication.
• Ability to manage multiple databases with accuracy.

Responsibilities

• Assist clients during enrollment and education processes.
• Process paperwork and manage electronic communications.
• Enter data accurately across databases with deadlines.
• Build and maintain relationships with clients and program contacts.
• Communicate program rules to clients and stakeholders.
• Resolve client inquiries within contractual timeframes.
• Collaborate with internal departments to address issues.

Skills

Data entry

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Excel

PowerPoint

Internet

Email

PDFs

Job description

Acumen Fiscal Agent is seeking an Enrollment Support Specialist to assist clients through the enrollment process, manage paperwork, and enter data across multiple databases with accuracy. You will work with employers, employees, families, and coordinators to ensure a smooth lifecycle.

The role requires strong communication and organizational skills, flexibility to work east coast hours, and the ability to handle fluctuating call and email volumes.