Enrollment & Training Administrative Assistant

Acumen Fiscal Agent; Richardson, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Acumen Fiscal Agent is seeking an Administrative Assistant in Richardson, TX to handle enrollment paperwork with high accuracy and support the Executive Director with enrollment tasks, training, and ongoing customer service for employers and employees.

The role involves processing forms, scheduling, and maintaining filing systems, while coordinating with program participants and staff to ensure compliance with contract and Medicaid specifications. Flexibility with hours may be required.

Responsibilities

• Interacts with program employers and employees as directed by phone and electronically.
• Train employers and employees on how to use a phone app and computer portal.
• Schedule appointments and manage a google calendar.
• Receives, sorts, scan, upload, and retrieves forms, correspondence and documents of confidential and time-sensitive nature.
• Manages, distributes and tracks program specific materials as needed and/or requested.
• Maintains a specified filing system.
• Works well independently with limited supervision, communicates with Executive Director or designee when questions arise.
• Uses strategic thinking to complete multiple tasks.
• Conducts thorough and accurate review of applicable paperwork.
• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
• Identify and share opportunities for process improvements and improved working conditions.
• Willing to work other than typical work hours and days to meet high volume demands.
• Performs other work related activities as assigned.
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
• Takes personal responsibility for actions. Demonstrates excellence in work standards, is tenacious in completing tasks.
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions.
• Works well with other team members and departments. Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments.
• Ensures effectiveness in processes to achieve/seek best practice.

Job description

Acumen Fiscal Agent is seeking an Administrative Assistant in Richardson, TX to handle enrollment paperwork with high accuracy and support the Executive Director with enrollment tasks, training, and ongoing customer service for employers and employees.

The role involves processing forms, scheduling, and maintaining filing systems, while coordinating with program participants and staff to ensure compliance with contract and Medicaid specifications. Flexibility with hours may be required.